Teri Cameron (Teri)
19:11 13 Jan 23
I ordered two guitars from these folks, they were the floor items and I couldn't be more impressed. They were immaculate and the set up is great. I'm just so happy with both guitars. Thank you Penny Lane. I wish you were in NM.I'd give more stars if it was possible.
Sean Mitchell
17:33 27 Dec 22
I was visiting from Halifax Canada and stopped in on a Saturday afternoon. Took in some live music and started chatting with Armando about Collings guitars, which was the main reason I came in. I had never played one before. He was sold out, but generously allowed me to play his personal one so I could get a feel for it.He found it hilarious that owning Gibsons, Taylors and Matons I have never owned a Martin in my life. He showed me a couple I should try out and attempted to gently persuade me to buy one. I passed on them and bought a Martin hat instead. I joked "if the Martin hat feels good maybe I'll come back and buy a guitar from you". It was only a month later that I went online and bought the Martin he showed me from his store. Obviously the hat felt good, but the guitar feels even better. Thanks for turning me into a Martin fan! (like I didn't have enough guitars). lolExcellent packaging and shipping!
Olivia Anderson
17:03 27 Dec 22
I'm obsessed with this place. My boyfriend has to stop me from buying up all their Taylors! Great staff, very knowledgeable and personable.
Ernest Lee
01:25 07 Dec 22
Been “window” shopping for a while now and landed on Penny Lane. I took a chance and ordered a guitar from them and I’m happy I did. Quick replies, quick shipping, more than fair pricing - overall a wonderful experience. Def will be a returning customer. Christmas came early! Thank you, Armando!
Joey Walnuts
00:29 18 Oct 22
I was blown away by how helpful every member of the staff was, they were also attentive to my playing style and treat the instruments like newborn babies. I’m definitely going back and want to get one of their really nice banjos.
Charles Edling
18:30 15 Oct 22
Steven Redler
23:19 10 Sep 22
Just got my Eastman Mandolin today.. love it.. its the 4th instrument I've purchased from Armondo... always satisfied with customer service and quality of the instruments.. I've purchased a Banjo... 2 Ukes.. and now a Mandolin... Highly recomend Pennylane!!
Rosibel Hernández
10:53 16 Aug 22
Tienen guitarras de la Marca Yamaha ?
David Baroff
16:28 04 Jun 22
I wanted to order a custom acoustic guitar from Larrivee, and Penny Lane was the nearest dealer, so I went to check out the store. The store is beautiful, featuring many high end boutique guitar brands and models such as Collings, Larrivee, and Preston Thompson, along with larger, better-known brands such as Gibson, Martin, and Taylor. The staff--including (owner) Armando, Russell, and Stacey--could not have been nicer or more helpful. Over the year and a half it took to have my guitar built, the staff always responded promptly to my emails and answered any questions I had. They were knowledgeable, and were fair and honest to deal with. I would recommend Penny Lane without reservation for anyone looking for a guitar or in need of lessons or repairs. I was completely satisfied with the service I received at Penny Lane.
Jean Larsen
21:34 18 May 22
Robert Bounds
17:44 25 Apr 22
I discovered Penny Lane a couple of years ago and have been a customer ever since. The store is wonderfully unique in South Florida, both for the acoustic instrument focus and the friendly and helpful staff. Upon entering the store, you are treated as a friend by people who obviously love music. I brought in a treasured Martin guitar that my wife had purchased for me to have it looked over this past weekend. I had some concerns with the instrument buzzing when using a capo and thought that a change to the setup might be required. Though I was prepared to leave the instrument, they immediately began examining the guitar and after a very thorough analysis determined that it was the capo I was using and not the guitar. I am extremely pleased with the care taken with my guitar and after playing it the rest of the weekend with a different capo, it sounds amazing. The same level of care was also obvious in the setup of a guitar that I purchased from the shop a few weeks ago.
Sergio Davila
12:02 13 Apr 22
I recently bought a Martin 000-15M and needed a LRBaggs Anthem pick up system installed and thank God I came across this store and decided to give them a try; boy am I glad I did. The staff is super friendly, the store itself is open, well stocked and organized and most importantly the gentleman that I spoke with and installed my pickup system was a absolute professional. I could not be happier with his work. He even helped lower the action on my new guitar. Too bad I didn’t come across this store sooner. If you’re in town and in need of anything guitars, II recommend giving this store a shot before any other.
Charles Diaz
17:04 28 Mar 22
Dave Burr
03:27 28 Dec 21
I was visiting from out of town and Armando allowed me to noodle on various ukuleles. I was interested in buying something but nothing grabbed me. The soprano Kamaka sounded great but the scale was small for my fingers. He even gave me a simple tip to improve my playing. Then Armando brought over aNueNue Koa Bird for me to try. I was faintly familiar with the brand. This instrument sounded so sweet and was something I would have never looked at. I'll be traveling home with a spectacular instrument. Not pushy, just a chill and relaxed vibe so I made a purchase that I won't regret. Thanks!
Yevgeny B
15:44 25 Nov 21
David DaSilva
04:49 26 Oct 21
I came to Penny Lane I believe 3 years ago. I still remember the good experience I had and the excellent customer service I received from Armando.
Pablo Martin
19:14 22 Oct 21
Thanks a Lot to Armando, great attention
Matthew Levy
03:19 21 Oct 21
Penny Lane Music Emporium is a fantastic instrument shop. Russel has an extraordinary ear for instruments and was quick to understand what I wanted in a guitar. He helped me install a very detailed by finicky pickup, in my new handmade Breedlove guitar, finding exactly the best spot to place it and that made all the difference in how it sounds. He also repaired a bad fret and adjusted the action exactly to my liking. Russel, you hit a home run with me and created a fantastic experience and sound for me. I'm so happy to know you and have you over there.
chris monteleone
22:13 27 Jul 21
Great staff! Very patient and knowledgeable. They take the time to make sure you're happy with your purchase. And pride in customer service.I'm more than happy to spend my money at Penny Lane. Thanks guys!
Haydee Canovas
05:32 04 Jul 21
I have purchased four banjos and two ukes from Penny Lane Emporium. The service is professional and informative. Penny Lane Music Emporium is my go to musical instrument shop when I am visiting my parents in south Florida. Hands down!!
Joseph C Rebuck
22:32 03 Jul 21
Awesome selection, friendly & knowledgeable staff along with competent service and repairs. My go to store for guitars, ukuleles & banjo’s!
Scott Reichert
00:00 28 Mar 21
A few weeks ago I found what I had been looking for at Penny Lane, online. A Collings oval hole mandolin, MT O. They post nice photos, and I fell in love at first sight with the cherry-burst finish. I don't like to buy instruments without playing them first, but I live three states away. So I just dove in and called. Armando was very helpful, and I ordered it. It arrived a few days later on the day he said it would. It was expertly packaged to prevent damage. When I opened the case, that new-wood smell was simply wonderful. The mando is more beautiful than its photos. And its chiming sound surpasses its looks. I keep it out of the case on a stand to play it any time of the day. I keep the case closed in the closet -- I know the mando will lose that new-wood smell, but I hope to preserve it in the case, and take a whiff now and then when I hit a plateau! ;0) My thanks go to both Armando and to Collings for the best mandolin I've ever owned.
Kechi M
06:00 19 Dec 20
fausto de la grana
14:58 21 Sep 20
Picked up my PONO AT-CR Ukulele from Penny Lane at the height of the pandemic. First thing I used my stimulus money on. Best money ever spent. This Uku can truly speak! Armando Zuppa was great about having Uku’s out and ready for test runs. The selection at Penny Lane is the best in South Florida!! Thank God!!!
Cecil Otte
14:19 21 Sep 20
M S
22:44 16 Sep 20
Cristian Rodriguez
06:01 04 Sep 20
I’ve been playing guitar on and off for some time now but I still have a lot to learn when it comes to differences and the general structure/build of guitars. This can make going to guitar stores a bit intimidating at times cause I feel like I don’t know enough about guitars and I don’t want to annoy the store employees with questions but Russell had a genuine interest and took the initiative to educate more.I went in for my first time thinking I was going in ONLY for some maintenance on my guitar but I’d been thinking about getting a classical guitar for some time now. I spoke with Russell about the thoughts I’ve had regarding classical guitars and what I’d like out of a classical guitar while he was doing the maintenance on my guitar and within 2 minutes he had what I was looking for in my hands. I went back the next day for it.I live in Fort Lauderdale, I will probably use this spot for any guitar related services I need and will definitely recommend it to people.
Hadas Ohayon
12:16 24 Jul 20
Absolutely recommend!We had the best experience with Penny Lane!! We purchased a microphone and had some issues with it while we were overseas, they made sure we got a replacement all the way to our address! Sean made sure the manufacturer contacted us and kept in touch with us the whole time. With all the inconveniences, that wasn't their fault, they handled it with patience and understanding.Thank you guys, we will definitely keep you in mind for the future!
Tommy Heitz
18:17 21 Jul 20
Armando helped me out with my acoustic guitar with the action. He answered all my questions and was very patient with me. I usually end up going to Guitar Center out of convenience, though had a terrible experience so I came here to check it out. Not only is he genuinely trying to help you, it is something you see he really enjoys doing.
Jim Mulford
21:01 17 Jul 20
Got a great Eastman guitar, E20D-TC. Armando gave me a great deal on a great guitar. Thanks Armando.
Andrea Valerio
10:58 14 Jul 20
I bought a steel drum from Penny Lane, I dealt via email with Armando and the transaction was hyper-smooth and pleasant. I received the drum in 48h. We ought to support small shops and make sure they continue to exist and guarantee local presence and variety of offer and occupation.
Death or Glory Tattoo
02:18 14 Jul 20
Darrell Arnold
19:52 13 Jul 20
Penny Lane offers excellent, really helpful and honest service. I heartily recommend it.
sarah jacob
18:54 13 Jul 20
My husband and I have frequented Penny Lane a number of times during lockdown. We took our guitars and violins to be fixed and each time were very impressed by both Russel’s knowledge and professionalism as well as the work that was done. I highly recommend you go if a) something needs fixing or b) you are looking for an instrument - it’s a large showroom with plenty of stringed instruments, new and used, on display. On top of this I left my purse in the store and before I realized it was missing they called me.
Bernardo Arroyo
17:23 13 Jul 20
I have been a customer of Penny Lane Music Emporium for a few years now. I have bought and sold instruments through them. I’ve taken ukulele and guitar lessons with them. I’ve bought strings, picks, tuners and musical gadgets for myself and for family. I’ve attended concerts, jams and workshops at the store. What I am trying to say is that I’ll take any excuse to visit Penny Lane.If you want a musical instrument and want honest, knowledgeable advice and a fair deal, nothing beats Penny Lane, really.I don’t think there is another store like it in South Florida. A real treasure.
John Mullen
16:29 13 Jul 20
I purchased a Reunion Blues case from Penny Lane. I've known Armando for some time and decided to purchase from P.L. since they had in stock. I live in Colorado and so wanted to ensure that the dimensions would fit my instrument. The staff took the time to speak with me on the phone, take measurements real time and ensure that I would be happy with my purchase. It arrived in good order after it shipped and I received a personal note enclosed from the staff thanking me for my purchase. I can only imagine what a purchase experience would be in-store. Check them out, you will be pleased with the results. Highly recommend!
Jessica Smith
16:19 13 Jul 20
Penny Lane is one of the coolest acoustic(and otherwise) music stores I’ve ever experienced!They have all sorts of high quality instruments, including specialty and niche items that you would never find at any big chain store. Armando and his staff are super friendly, highly knowledgeable, and share their passion for music and music education in such a fun way! I had the privilege of playing a live show there with a band I toured with a couple years ago and the whole environment is just fun & uplifting! Definitely check them out if you get a chance!
Ross Holmes
15:25 13 Jul 20
Penny Lane is the quintessential music shop for players and collectors of all ages - Armando is incredibly knowledgeable about every instrument and brand he carries, I’m grateful for his expertise and encouragement of each customer who walks in wanting to make a joyful sound!
Justin Mason & Blue Night
15:11 13 Jul 20
I was looking to buy a Bluegrass guitar and Penny Lane Emporium had such a good selection and a very detailed knowledge of the instruments they sell. I have also ordered mandolin cases, Ear Trumpet Labs Microphones and other accessories from Penny Lane Emporium and they always get me a good price. You dont want to buy from these big online stores from people who dont know a thing about an instruments creation, you want Penny Lane Emporium who has experts in each field.
Ana Paula Lopes
14:25 28 Feb 20
It’s been a while that I wanted to come here and write a review for this guys, finally I took the time that they deserve and came here to say how amazing they are, I am 25years old, and I have always dreamed on playing guitar.Everybody around me learned how to play when they were young kids, they would always say that for me would be harder to learn because I am already “too old”, and that thought really made me feel like I Would never play guitar, specially with the busy adult life of working 2 jobs and been married.As New Years resolution I set a goal for 2020, -LEARN HOW TO PLAY GUITAR -.I started taking classes with Armando, and now I am on my 5th class, “playing” a simple version of I WISH YOU WERE HERE- PINK FLOYD. Armando has so much Knowledge, he knows exactly what will be your difficulties and he has a little trick to teach for every single one of them, he is patient and he cheer with you whenever you achieve a new ability with the guitar. I have to thank you guys so much !!! This classes are making me the happiest !!!! If you are looking to learn and it’s already on your 20’s don’t give up, come to Armando at Penny Lane, they are the Best !!!
Marilyn Page
18:37 31 Dec 19
Kristin Ondocsin
05:35 12 Nov 19
This is my favorite guitar store- amazing people work here! Today, I went to have my acoustic guitar repaired, restrung, and spruced up, and I was helped by the friendliest gentleman, Armando. I was able to drop it off and pick it up the very same day. I love this place!
Yasa Poletaeva
14:45 25 Sep 19
It’s a great place! Really friendly and professional! I enjoy working and being there!
Steve Richner
18:29 13 Jun 19
Great selection. Helpful staff!!
Ben Bergstrom
13:06 02 Mar 19
Quality instruments at all price points, the staff are great, awesome place for lessons with great teachers for any instrument. And they host great concerts!
Jena Skinner
21:30 21 Feb 19
Armando helped me get my first mandolin. I have enjoyed our musical relationship, and appreciate his talent and knowledge. Thanks!!!
CJ McBeag
21:41 20 Feb 19
When I wanted to try out a Gold Tone mandocello before buying it, I headed up to Penny Lane. Oh, by the way, it's a 5 1/2 hour drive up from Key West to get to them. It was absolutely worth it! The staff at Penny Lane was very friendly and low key.I had called ahead, and they had reserved a beautiful mandocello with a "Hold" tag on it so it didn't get sold berfore I got there. They had a quiet, comfortable environment where I was able to play to my hearts content (almost four hours). The atmosphere was easy going with no pressure to buy.* Five stars! Highly rated!* Expert staff who are happy to see you and find out more about the kind of music you want to play!Jeff from Key West / Blarney Rubble Band
David Welch
18:26 20 Feb 19
I have bought 3 nechville banjos from Armando, at penny lane. The expertise that he shows and time he takes with each customer is incredible. Over the last 6+ years I’ve been going to penny lane for any and all of my musical needs. Their dedication to the customer is only surpassed by their dedication to the music, and the joy it brings. All skill levels, the encouragement to jam, is unreal. I’ve been lucky enough to live close to this one of a kind music (experience) store. Thanks for being here!
