Consistency and commitment are the keys to developing and mastering any pursuit, including music! Therefore, students are encouraged to attend every lesson in order to advance their skills. If you must reschedule or cancel a lesson, we ask that you please call our store a MINIMUM of 24 hours in advance of the lesson that will be missed. We DO NOT issue refunds or rescheduling for lessons canceled within 24 hours of the scheduled time. Missed lessons are not reusable, refundable, or transferable.
In the event your teacher is absent, we will assign you a substitute with your approval or credit the appointment to reschedule for another day/time. If we must cancel your lesson for any unforeseen reason, the lesson will also be credited to reschedule for another day/time. IF you are unable to make the substituted and/or rescheduled lesson and fail to notify us a Minimum of 24 hours in advance NO CREDIT/MAKEUP APPOINTMENT WILL BE ISSUED.
If you are running late to your lesson, please contact us as we will do our best to accommodate you. However, we cannot guarantee that you will receive your entire lesson if you arrive late for your scheduled time.
In the event you are unable to arrive at your scheduled lesson due to an emergency or illness, an exemption to our policy may apply.
Returns & Exchanges
- Returnable within 7 days of delivery
- Restocking Fee: 10% for items valued $999.99 or less 5% for items valued $1,000.00 or more
- Restocking fee may be waived if a buyer chooses store credit
- If purchased through Affirm, a 3.99% fee will be deducted from the refund amount
General Terms
New products and instruments must be in undamaged, or “like new” condition with the original packaging, accessories, manuals, and warranty cards from the manufacturer. Used products must be in same condition as sold with all included accessories, manuals, and warranty cards.
All returns other than defective, incomplete, or damaged items will be subject to a restocking fee. Returns that are eligible for a full refund will be refunded in the form of original payment or store credit.
Buyer accepts responsibility for all return shipping costs, including full insurance coverage, via a shipping method that can be tracked such as FedEx or UPS. The actual shipping charge will be calculated and deducted from the refund amount. All returns must be shipped within 48 hours of being provided the RMA and received within 21 days from the invoice date. Penny Lane Emporium is not responsible for lost or damaged products.
Item(s) must be returned within 7 (seven) days of delivery. Notify us as soon as possible that you will be returning merchandise so that we may process your request efficiently & please let us know why you are requesting the return.
Contact us by email at support@pennylaneemporium.com or by phone at 954-566-8141 in order to receive a RMA number.
Return Item(s) must be shipped to:
Penny Lane Emporium
3038 N. Federal Highway, Suite M
Fort Lauderdale, FL 33306
Updated 04/15/2023
Non-Refundable Items are:
Instruments modified at the buyer’s request (pickup installation, strap buttons, banjo spikes, etc.)
Clearance items
Accessories & Apparel
Instrument Cleaning products
All of our instruments go through a final inspection after receiving the instrument from the factory and prior to shipping to the customer. Our set-ups include, but are not limited to, checking for high action, fret buzz, cosmetic damage, abnormalities, or any other significant issues.
Items that come with a hardshell case, gig bag, tuner, capo, extra strings, care equipment, warranty card, or any other accessory will be included in the description of the instrument. If the item description does not mention any of the accessories described, the accessory is NOT included with the item.
Yes, our store offers a variety of gig bags, cases, and other accessories. If you have found the instrument you are looking for and would like to add an accessory, simply add it to your shopping cart. If you cannot find an accessory you are looking for on our online store, you can use our online chat to speak with one of our in-store staff members, or contact us by phone, during store hours so we can help find what you are looking for!
Accepted Forms of Payments:
- PayPal
- Credit Card
- Debit Card
- Affirm
- Partil.ly
- Over-the-phone payment (during store hours)
Items over $100.00 (before tax) qualify for free shipping to the lower 48 states using FedEx SmartPost. Some select high-end instruments will qualify for free shipping to the lower 48 states using Fedex Ground/Home Delivery. Shipping method can be changed or expedited, however, additional shipping fees may apply.
We do offer international shipping. However, due to the CITES treaty, which regulates international trade of certain materials (ex. rosewood, abalone, pearl) certain items will be ineligible for international sale and shipping. If the item IS eligible for international shipping, additional shipping fees will apply.
States that do not classify as part of the lower 48 states are Alaska and Hawaii. If the item is shipping domestically but is outside of the lower 48 states, a shipping surcharge will apply and surcharge fee may vary depending on the item.
Yes! Call us at (954) 566-8141.
