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Consistency and commitment are the keys to developing and mastering any pursuit, including music! Therefore, students are encouraged to attend every lesson in order to advance their skills. If you must reschedule or cancel a lesson, we ask that you please call our store a MINIMUM of 24 hours in advance of the lesson that will be missed. We DO NOT issue refunds or rescheduling for lessons cancelled within 24 hours of the scheduled time. Missed lessons are not reusable, refundable, or transferable. In the event your teacher is absent, we will assign you a substitute with your approval or credit the appointment to reschedule for another day/time. If we must cancel your lesson for any unforeseen reason, the lesson will also be credited to reschedule for another day/time. IF you are unable to make the substituted and/or rescheduled lesson and fail to notify us a Minimum of 24 hours in advance NO CREDIT/MAKEUP APPOINTMENT WILL BE ISSUED. If you are running late to your lesson, please contact us as we will do our best to accommodate you. However, we cannot guarantee that you will receive your entire lesson if you arrive late for your scheduled time. In the event you are unable to arrive at your scheduled lesson due to emergency or illness, an exemption to our policy may apply.
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